Once inside the
airport, Air India Express had only a counter staff manning the Calicut
counter who had been handling several concerned passengers about their
flights to Calicut. She had nothing concrete to tell them. I noticed with surprise that passengers were checking in
for an Air India Express flight to Cochin at that time (May be no storm
there?). Passengers who were supposed to leave the previous day by the same
flight to Calicut were moving around with no communication yet from Air
India Express on their second day in distress. We stayed inside the airport
and searched for any information.
We were especially finding it difficult to even move
around the airport or wait, with the luggage and the little ones we have to
look after. I and my friends who accompanied me (without their help, I would
have passed out) were told that we would be contacted by the airline. At the
counter, they were making note of passengers telephone numbers to contact
them later on (they took it ones during booking including the e-mail
address - may be they lost it all).
To cut story short, after spending close to two hours
inside the airport that ill fated day with no flight and no information, we,
the whole family, returned with our luggage back to base in Dubai.
Overnight, my girl child fell ill probably due to all the hardships of
that troubled, failed mission to the airport. Next day, on 8th, there is
still no call or any information from the Air India Express. Call to Sharjah airport
could not elicit any useful information either. I am aware of another of my
colleague’s plight who was to travel on the same flight to Trivandrum with
me. I was also constantly checking with him for information which he
received none.
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