Of
the factors that are tough to judge during the evaluation of a web hosting
facility, tech support is the most important one.
If you go with a well known web host
like verio,
aplus.net,
hostway,
tierranet, etc… a certain quality in
the tech support can be expected.
Also, as we have mentioned, in our
experience,
webhost4life, and
lunarpages are fine hosts as far as
support is concerned. Their features and price might vary however tech
support is phenomenal.
However on the next level you go (with
someone who may be cheaper but not very professional), factor that would
haunt you most is the tech support. If support is not prompt you have had
it. Only option may be to forget the money and move to the next in your
list.
How does web host provide support?
support can come through following
ways.
1. e-mail web hosting support.
In this type of tech support, the client
sends an e-mail to the tech support team of the web hosting facility and
then waits for an answer from them. communication will continue until the
issue is resolved. In the process, web hosting company will provide a token
number or such a sequential number to the complaint to refer it to.
2. help desk based web
hosting support.
Where you have a help desk with a login
name and password and you go and register your issue with the web hosting
company through this help desk. web hosting facility's representative will
respond to the issue through the same page and post a response back to the
page. if you want to add a new response on the basis of the changing
situation with the issue you could do it also after logging into the help
desk.
3. phone based web hosting
support.
Normally phone is used only when the
other methods of getting support from a web host have not been eliciting a
response or if the issue is too big to wait for a response through other
methods. Problem with phone support is, at some web hosting facility's it is
hard to get to a human being since most calls are answered by an IVR
(Interactive Voice response) system.
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